If available, then download and install it and check if that resolves the issue. If Windows 8.1 drivers are not available, then you may download and install the available Windows 7 or 8 drivers and install it in its compatibility mode and check if that helps. Open Device Manager and expand Universal Serial Bus controllers. Right-click USB Root Hub (USB 3.0), then select Uninstall device. Select Action in Device Manager and tap Scan for hardware changes. Windows 11 typically installs USB 3.0 drivers by default. If USB 3.0 devices aren't working, however, the USB 3.0 drivers may be missing or corrupt.